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December 06

Nos mudamos a www.thedigitalmarketingblog.com

Nos mudamos para estar mas comodos:
Ahora estamos en www.thedigitalmarketingblog.com

un saludo,
Ariel

October 11

Capsula del tiempo de Yahoo


¿De qué se trata la Cápsula del Tiempo? Bueno, como todo lo que hace Yahoo!, se trata de ustedes, nuestros increibles usuarios. Creemos que no hay nadie mejor para enseñarle a las futuras generaciones cómo era el mundo en el 2006. Asi que durante 30 días, desde el 10 de Octubre, al 8 de Noviembre, los usuarios de Yahoo! de todo el mundo podrán contribuir con fotos, textos, videos, audio - hasta dibujos - a este proyecto de antropología digital. Esta es la primera vez que datos digitales serán almacenados y preservados para fines históricos.

October 10

Spot Lures YouTube Set, Mugs Numa-Numa Kid

Welcome to Cultural Convergence, Argentine Style

By Bob Garfield

Published: October 08, 2006 As of this writing, rumors were swirling that Google would acquire YouTube, probably for about $1.7 triquillion.

Should that occur, nobody will be surprised. YouTube, with its 100 million streams a day, has come as close as anyone to offering a missing link between The Old Model and the new.

The 'Numa, Numa,' phenomenon has come to represent the essence of YouTube's appeal and of cultural convergence itself. | ALSO: Comment on this review in the 'Your Opinion' box below.
But the key to its success turns out not to be some visionary's vision of distributed content. YouTube instead has built an online destination for the masses to watch some really cool stuff, plus just endless tons of crap. You know, like a TV network.
YouTube isn't Web 2.0. It's Boob Tube 2.0, and therein its genius.

Convergence culture
It is also pretty much ground zero for what MIT Professor Henry Jenkins calls "convergence culture" -- the interaction between content makers and their audience. Once upon a time they were interdependent but utterly separate. In the digital age they increasingly symbiotic -- a symbiosis that's sometimes overwhelming, like opposing mirrors, in its infinity.

Such as the ad for Arnet Broadband from Santo, Buenos Aires, Argentina.

It's about Gary Brolsma, the young New Jersey guy who created an Internet sensation by taping himself as he lip-synched to a mindless but catchy Romanian pop song. Gary is not your classic matinee idol, by at least 125 pounds, and the song is manifestly terrible. Yet the whole package was irresistible -- not merely to watch, but to imitate. Thousands of others have posted imitations, often incorporating video from the original. Thus has the post called "Numa Numa" come to represent the essence of YouTube's appeal and of cultural convergence itself.

Arnet Broadband
Enter Arnet Broadband, which sells access to that culture. The spot opens with the familiar 13 notes of the Romanian earworm: Maya heeeeeeeee, maya hooo, maya ho, maya ha-haaaaa. Then, there's Gary, familiarly goofing on video along to the song. Then, intercut with the action, a title card:

One day Gary posted a video of himself ...

After some more Numa-Numics, another title card:

People saw it and began imitating him ...

Then we see a series of imitators and Gary intercut as the title-card narrative proceeds:

Today there are over 3,000 Numa Numa videos ...

Broadband for everyone.

All in all, it's a pretty fetching appeal. Others are participating in the participatory culture, it argues, you should, too. And we'll rent you our pipes to do so for a low monthly fee.

Sans Gary Brolsma
But there's one very strange thing going on here. The star of the ad is not Gary Brolsma. It's some vaguely similar-looking local fat dude. Now, what's that all about?

We know -- because it was widely reported -- that Brolsma did not enjoy the aftermath of his original post. He shunned publicity, confined himself to his parents' house and expressed regret at having allowed himself to be gaped at worldwide. Although three years later he has decided to cash in with a new song and a NewNuma.com website (download the ringtone for only $2.49! Buy your Gary gear!), he has done no third-party ads.

So what does it say about the Brand New Participatory Culture if you are forced to participate without your consent? The rules of the online universe are one thing -- when you upload to YouTube you acknowledge that your work is fair game to be parodied, mashed up and otherwise appropriated by other participants -- but they don't transfer to the Old Model. The opposing mirrors here reflect opposing ethics.

The ostensible message is to converge with the digital culture. The subtext is: Chaos abounds. Here's a brick. Loot the store.
September 22

The Rise of Baidu (That’s Chinese for Google)

Rob Tannenbaum/Nasdaq via Associated Press

Robin Li, center, signing the lectern during the close of Nasdaq trading on Aug. 5, 2005, Baidu’s first day as a listed stock on the market.

IN the summer of 1998 at a picnic in Silicon Valley, Eric Xu, a 34-year-old biochemist, introduced his shy, reserved friend Robin Li to John Wu, then the head of Yahoo’s search engine team.

Mr. Li, 30 at the time, was a frustrated staff engineer at Infoseek, an Internet search engine partly owned by Disney, a company whose fading commitment to Infoseek did not mesh with Mr. Li’s ongoing passion for search. Like Disney, Mr. Wu and Yahoo were also losing interest in the business prospects of search, and Yahoo — in a colossal corporate blunder — eventually outsourced all of its search functions to a little startup named Google.

Mr. Xu, who had called together some friends for a documentary he was making on Silicon Valley, thought the two search guys would hit it off. Mr. Wu says he exchanged greetings with Robin Li, but what most impressed him was that despite all of the pessimism surrounding search, Mr. Li remained undaunted.

“The people at Yahoo didn’t think search was all that important, and so neither did I,” says Mr. Wu, who is now the chief technology officer at the Chinese Internet company Alibaba.com. “But Robin, he seemed very determined to stick with it. And you have to admire what he accomplished.”

Miranda Mimi Kuo for The New York Times

Robin Li’s passion for search led him to create Baidu, based in Beijing.

Indeed. A year after the picnic, in 1999, Mr. Li founded his own search company in China, naming it Baidu (pronounced “by-DOO”). Today, Baidu has a market value of $3 billion and operates the fourth-most trafficked Web site in the world. And Baidu is doing what no other Internet company has been able to do: clobbering Google and Yahoo in its home market.

While Baidu continues to gain market share in China — and does so with a Web site that the Chinese government heavily censors and that gives priority to advertising rather than relevant search results — some analysts question whether Baidu can withstand competition from Google and Yahoo, which possess superior technology and global work forces.

But Baidu’s evolution, and Mr. Li’s journey as an entrepreneur, offer textbook examples of the payoffs and perils of doing business in China and suggest that Baidu may prove to be far more resilient than some analysts believe. China has a population of 1.3 billion, about 130 million of whom are Internet users, an online market second in size only to the American market. Because China is the world’s fastest-growing major economy, analysts consider it the next great Internet battleground, with Baidu uniquely positioned to prosper from that competition.

In exchange for letting censors oversee its Web site, Baidu has sealed its dominance with support from the Chinese government, which regularly blocks Google here and imposes strict rules and censorship on other foreign Internet companies.

In addition, analysts say, entrepreneurs in China have a knack for pummeling American Internet giants. “The globally dominant U.S. Internet companies have failed to take the No. 1 market share position in any category,” says Jason D. Brueschke, a Citigroup analyst, of the Chinese market. “And they came with more money and major brand names. And so there’s something fundamentally different about this market.”

So fundamentally different, Mr. Brueschke believes, that Baidu will retain its hammerlock on the Chinese search industry. “The real battle in the competitive landscape is not about who’s No. 1, it’s about who’s going to be No. 2,” he says.

Google, of course, will have none of this, stressing the independence of its search results and the international reach it offers users. “People want information and they want global information,” says Kaifu Lee, the president of Google in China. “We can’t be bought.”

But Mr. Li says Baidu’s model is working supremely well and that the company has built a loyal base of users who value its search capabilities. “At the end of the day, if a user finds relevant information, they’ll come back,” he says.

ON its corporate Web site, Baidu says that it takes its name from a Song Dynasty poem written several centuries ago that “compares the search for a retreating beauty amid chaotic glamour with the search for one’s dream while confronted by life’s many obstacles.”

Mr. Li, born Li Yanhong in 1968 in what was then an impoverished city 200 miles southwest of Beijing, is familiar with life’s obstacles. The fourth of five children, he grew up during China’s brutal Cultural Revolution. Despite the oppression that surrounded him, he said he was always able to focus on stamp collecting, performing traditional opera and other interests — including, eventually, computers. He was bright enough to get into the country’s most prestigious school, Beijing University, where he majored in library science and dabbled in computer science.

The government infamously cracked down on pro-democracy demonstrations in Tiananmen Square in 1989 when Mr. Li was a sophomore, causing his college campus to be shut down. Mr. Li is mum on the events that followed, saying only that he was apolitical. But he does say that a year later he started thinking of studying abroad and that by the time he graduated in 1991 he was ready to leave his homeland.

“China was a depressing place,” he says. “I thought there was no hope.”

He applied to the top three graduate programs in computer science in America, but did not get into any of them (perhaps, he says, because China was considered an also-ran in technology). “I blindly sent out 20 applications,” he says. “SUNY Buffalo was the only program willing to give me a fellowship.”

He enrolled at Buffalo planning to earn a Ph.D. in computer science but grew disillusioned with academia. He completed his master’s degree in 1994 and then joined a New Jersey division of Dow Jones & Company, where he helped develop a software program for The Wall Street Journal’s online edition. During that time, he also became enamored of the technology boom taking shape in Silicon Valley. He spent much of his time trying to solve one of the Internet industry’s earliest problems: sorting information.

A breakthrough came in 1996, he says, when he developed a search mechanism he called “link analysis,” which involved ranking the popularity of a Web site based on how many other Web sites had linked to it.

“The moment I created this thing I was very excited,” he says. “I told my boss and pushed him. But he wasn’t very excited.” Soon after, he attended a computer conference in Silicon Valley and set up his own booth to demonstrate his search findings.

William I. Chang, then the chief technology officer at Infoseek, met Mr. Li at the conference and recruited him to oversee search engine development.

“Robin is possibly the single most brilliant and focused person I know,” Mr. Chang says. “And his inventions, now widely adopted, are still the gold standards in Web search relevance.”

After Disney acquired the small fraction of Infoseek stock it did not already own in 1999, it shifted the company’s focus away from search and toward content, leading Mr. Li to form his own Internet company with Eric Xu, who had a Ph.D. in biochemistry and good contacts in Silicon Valley.

The partners raised $1.2 million from two Silicon Valley venture capital firms, Integrity Partners and Peninsula Capital, and with their seed money in hand flew to China and founded Baidu in a hotel room overlooking Beijing University’s campus. Nine months later, in September 2000, two other venture capital firms, Draper Fisher Jurvetson and IDG Technology Venture, pumped another $10 million into the startup.

So it was that on the eve of the Internet bubble bursting in the United States, Baidu took off in China.

“When I came back I was prepared for a rough life,” Mr. Li says. “It turns out it wasn’t so bad.”

Baidu started out offering search services to other Chinese portals before developing its own stand-alone search engine. Some members of Baidu’s board of directors opposed the shift, saying it would turn customers into competitors. But Mr. Li said he sensed a shift in the market after watching the success of Overture, a company in Pasadena, Calif., that sold advertising space correlated with search results (which meant, for example, that ads for dental clinics might pop up next to search results for cavities).

“We were skeptical about search,” says Scott Walchek, a partner at Integrity Partners and a member of Baidu’s board. “But we weren’t as smart as Robin. Robin said he had a unique opportunity to build a brand around search. And he was right.”

In September 2001, Baidu began its own site — Baidu.com — which looked almost exactly like Google’s no-frills home page. And even before Google did it, Baidu allowed advertisers to bid for ad space and then pay Baidu every time a customer clicked on an ad. Small and medium-size companies loved it, the site became deluged with traffic and Baidu turned a profit in 2004. By then, Mr. Li was pushing for an initial public offering in the United States, insisting it would be a huge branding event for a company that had come to be called “China’s Google.”

BAIDU went public on Aug. 5, 2005, at $27 a share. When trading ended that day, shares of Baidu closed at $122, up 354 percent, the biggest opening on Nasdaq since the dot-com peak in 2000. Suddenly, Baidu was a $4 billion company and Mr. Li held stock worth more than $900 million. But not everyone cheered. Many analysts said that by almost every measure Baidu’s stock was ridiculously over-valued. It eventually tumbled to as low as $44 before rebounding. On Friday, its shares closed up $3.03 in regular trading, to $87.75, giving the company a market capitalization of about $2.94 billion.

At the time of the I.P.O., some critics attacked Baidu’s zealousness for ad revenues. They noted, for example, that a Baidu search for the word “cancer” turned up ads for hospitals that paid for top spots in results rather than returning information on cancer itself. In comparison, Google and Yahoo more clearly separate ads from relevant search results by placing them on the right side of the page.

The company’s revenue jumped 190 percent in the first half of this year, to $40.9 million; profit soared 550 percent, to $11.7 million. Baidu’s Web site is drawing millions of young people eager to download music files, create blogs or search for pictures of China’s “10 Most Beautiful Women.” While Baidu is growing fast, its revenue is still anemic compared with Google’s, which is expected to top $7 billion this year.

Analysts say Baidu is playing to a different audience than Western Internet companies because the Chinese are far more interested in entertainment than news, books or car rental rates. “The fact is 70 percent of China’s Internet users are under the age of 30,” says Richard Ji, an analyst with Morgan Stanley. “Most of them are single, only children. They’re looking for entertainment.”

That may explain why China’s dominant Internet companies are all entertainment focused, like Tencent (which hosts online communities and instant messaging) and Netease and Shanda (which are online gaming sites).

Yet no Internet company in China is growing as fast as Baidu, which had more than 50 percent of the pay-per-click market in the first half of year, up from a 37 percent share in the same period a year ago, according to Analysys, a research firm in Beijing. Google and Yahoo both lost ground, with each company holding 16 percent pay-per-click shares for the first six months of 2006.

Still, Baidu faces significant challenges. The company’s stock is in the stratosphere, putting pressure on management to deliver knockout growth every quarter. Google’s shares closed up $5.90 Friday in regular trading, to $409.88, meaning investors pay a hefty $60 for every $1 of profit in the stock, far more than other Internet companies. But Baidu investors pay a whopping $190 for every $1 of profit.

Baidu also faces legal challenges, including lawsuits claiming it violates copyright laws on music files. Baidu has been sued over the issue, but continues to provide links to sites that offer music files. The company says it does not believe it should be held responsible for simply offering linking to other sites. In a country rampant with claims of click fraud, a Beijing hospital recently claimed that Baidu orchestrated a scheme in which a Baidu affiliate kept clicking on the hospital’s ads to fatten the fees it had to pay Baidu. A Baidu spokeswoman says the company has not reviewed the case, but actively polices click fraud.

LOOMING on the horizon are Google and Yahoo. Google says it plans to spend hundreds of millions of dollars to compete in China, and Yahoo has merged its operations here with Chinese Internet behemoth Alibaba.com.

“Google is fierce,” Morgan Stanley’s Mr. Ji says. “And Alibaba has the best sales force. Baidu could get hurt on the technical side.”

But the Chinese market is littered with the wreckage of American Internet companies that have failed to dominate here. In 2003, eBay bought the largest Chinese auction company — and then lost market share. In 2004, Amazon bought the largest Chinese online merchandiser — and then lost market share.

Now, the real fight begins. Google, which invested $5 million in Baidu just before its public offering last year, sold that stake for a hefty $60 million in June. And now, Google is building up a huge research team in Beijing, not far from Baidu’s headquarters. But analysts say it won’t be easy for Google.

“The American Internet giants are dominant in the U.S. and dominant in Europe,” Mr. Brueschke at Citigroup says. “And then they come to China and fail. And so what I want to know is: What is Google going to do differently?”

For his part, Robin Li seems undaunted.

“Our traffic keeps increasing,” he says confidently. “We’re now the No. 1 Web site in China.”

Marketing on Google: It’s Not Just Text Anymore

Marketing on Google: It’s Not Just Text Anymore

Just as Madison Avenue once helped convince consumers that orange juice is “not just for breakfast anymore,” Google is turning to Madison Avenue to help convince marketers that Google is not just for text advertisements in tiny type that appear adjacent to the results of searches on google.com.

Saturn of Irving, near Dallas, is one of six dealerships teaming up with Google to lure consumers to test-drive a Saturn sedan.

Shawn Couch, the general manager of Saturn of Irving, introduces a brief video commercial about Aura, a new midsize sedan.

Google is teaming up with Goodby, Silverstein & Partners in San Francisco, an Omnicom Group agency known for offbeat creative work, on a project for one of the agency’s largest clients, the Saturn division of General Motors.

The project begins today with a test of a campaign for Saturn, bundling together several Google products and services like clickable video clips, the Google Earth satellite mapping tool and geographic finding of computer users.

Visitors to a variety of Web sites in six cities around the country that are home to 22 Saturn dealerships will see what look like typical banner ads for Aura, a new Saturn midsize sedan. Clicking on an ad will produce a view of the earth that zooms in on the dealership nearest to the computer user.

The doors to the virtual dealership fly open, revealing the general manager, who introduces a brief commercial about Aura. After the spot ends, the general manager returns, standing next to an Aura and offering choices that include spinning the car 360 degrees, inspecting its engine, printing a map with directions to the dealership and visiting the Web sites of Saturn (saturn.com) or the dealer.

The project is intended to stimulate demand for Aura test-drives with a twist: the dealerships will deliver the cars to the homes of consumers. The theme of the project is “Take the 250,000-mile test drive.”

Sellers of online advertising are seeking to persuade mainstream marketers to devote more of their ad dollars to new media. That mission took on added resonance this week when a Google competitor, Yahoo, disclosed an unexpected softening of ad sales in two major categories: automotive and financial services.

Of course, some forays into the online media go more smoothly than others.

For instance, the Air Force this week decided to take down a profile it put up last month on MySpace, the social networking Web site (myspace.com), partly because of concerns about inappropriate content that could be linked to the profile. The decision was reported by AirForceTimes.com.

Colonel Brian Madtes, strategic communications director for the Air Force recruiting service, said yesterday that the Air Force would probably continue to run banner ads on myspace.com but was unlikely to run profiles again. The profile was intended to generate interest among computer users ages 18 to 24 in new Air Force commercials created by GSD&M in Austin, Tex., also owned by Omnicom.

Google is known for its expertise in what is called search engine marketing, epitomized by the text ads that appear next to results from online searches. Google sells the rights to present the ads onscreen when computer users type in keywords.

Google now wants to call attention to its more elaborate types of online advertising, like click-to-play video, and to encourage marketers like General Motors to buy those as well.

“We’ve been out there meeting with a lot of agencies and clients so they understand at a brand level, at a creative level, at a media-planning level, how they can use the palette we have,” said Tim Armstrong, vice president for advertising sales at Google in Mountain View, Calif.

Out of those meetings came the idea to “let the creative brains at Goodby look across our suite of products and services and think about ways those could work for specific clients,” he added. In addition to General Motors, clients of Goodby, Silverstein include Anheuser-Busch, the California milk producers (“Got milk?”), Comcast, Emerald Nuts, Frito-Lay, Hewlett-Packard and Motorola.

Rich Silverstein, co-chairman at Goodby, Silverstein, said the decision was made to have Saturn take part in the test because the local nature of its dealerships meant the brand would be a good guinea pig for the geo-targeting elements of the campaign.

“Google wants to prove it’s an effective way to market,” Mr. Silverstein said. “Saturn wants to sell Auras. And we want to show how we can tell good stories in a 21st-century way.

“The world doesn’t need another area to run a commercial; we’ve got plenty,” Mr. Silverstein said.

“I am so excited,” Mr. Silverstein, who is usually not given to hyperbole, said of the project. “I feel 10 years younger.”

The 22 Saturn dealers involved in the test are in Buffalo; Dallas (Irving is a suburb); Harrisburg, Pa.; Indianapolis; Las Vegas; and Raleigh, N.C. The six markets were chosen because they, and the dealerships, are among the best performers for Saturn.

“We have a key focus on digital this year,” said Dave Smidebush, marketing director at Saturn in Detroit, “and when Goodby approached us with this opportunity after Google approached them, we thought it was a very innovative initiative.

“Seventy percent of all new-car buyers go to the Web for information,” he added, “and the Google Earth technology takes you right through the dealer’s front door.”

The test will run for a month, Mr. Smidebush said, and after that Saturn executives will evaluate “how it drives traffic and how it affects sales, and then we’ll decide next steps from there.”

One possibility would be to roll out the project to the 25 largest markets, Mr. Smidebush said, and another would be to introduce it nationally. The project may be used, he added, to help Saturn bring out another new model, Outlook, a midsize sport utility planned for 2007.

Saturn is paying Google for the test, but Saturn and Google executives would not discuss the budget.

Teams of employees from Goodby, Silverstein visited all 22 dealerships to obtain the video clips of the stores and the general managers.

“Some were ready for prime time,” said Guy Seese, a creative director at Goodby, Silverstein. “Some nailed it in five takes.”

“One poor guy kept us after hours and did it in 22 takes,” he added.

The agency has ideas for Google projects for other clients, Mr. Seese said, declining to discuss them until they are further along.

By that time, there may be additional elements to incorporate into the projects, he added, because “Google is constantly coming up with new technologies.”

September 11

MySpace Moves Into E-commerce

Music Store Called a Logical Next Step for Social-Networking Site


NEW YORK (AdAge.com) -- The decision by MySpace to add a music store -- and test its e-commerce legs -- has analysts and industry watchers asking one question: What took so long?

dark chocolate
One analyst has called the MySpace music store a 'no-brainer.' faux hr
The new feature lets the site's independent and signed musicians sell their work directly from their MySpace profile pages, and it is being supported by a relationship with Snocap, a copyright-services company co-founded by Napster creator Shawn Fanning.

Launching pad for local
MySpace now hosts more than 106 million profiles, including roughly 3 million musical acts that post tracks online. By allowing users to self-publish, MySpace has become a launching pad for small local acts, as well as a place where national movies and artists can be promoted.

As long as songs for sale do not violate a copyright, artists and labels can set their own price and let MySpace members buy songs the way they would on iTunes. The service is in trial and will be available broadly by the end of the year.

Gartner analyst Mike McGuire said the move is a natural next step for MySpace. "It's kind of a no-brainer," he remarked.

A first step
It is a first step into e-commerce for MySpace, which until now has relied on ads and sponsor partnerships to generate revenue. Also, Fox Interactive parent News Corp. recently struck a $900 million deal with Google to provide search on sites like MySpace. That deal is likely to generate far more revenue that any e-commerce deal in the near term.

"By introducing a powerful commercial tool set into the industry, we expect to see artists translate their community reach into sales," said Chris DeWolfe, CEO and co-founder of MySpace.

The songs, which initially will be bought through credit card or PayPal accounts, will be delivered in an MP3 format. That is compatible with most digital-music players, including the popular Apple iPod. The new online music store is likely to appeal to many unsigned artists, but its appeal to labels is questionable because the music store will not attach files that restrict how the downloaded songs can be used.

Napster connection
Snocap, a 4-year-old San Francisco company that manages a registry of copyrighted music, will operate the software behind the online music service. Snocap was co-founded by Mr. Fanning, known best for launching the Napster file-sharing program in 1999, sparking years of controversy over the fair use of copyrighted music.

Last week, Universal Music Group and SpiralFrog announced they will make UMG's catalog available for free so long as consumers are willing to sit through a host of ads.

YouTube Success Rockets Band to Fame

NEW YORK (AdAge.com) -- You may not have heard of OK Go, but the Chicago rock power-pop outfit just made history. The band's ultra-low-budget clip for "A Million Ways" recently became the most-downloaded music video of all time with more than 9 million downloads.
OK Go's treadmill video for 'Here It Goes Again' -- an appropriately named song, as the DYI video was another viral hit.
OK Go's treadmill video for 'Here It Goes Again' -- an appropriately named song, as the DYI video was another viral hit.


Filmed in lead singer Damien Kulash's backyard, the three-and-a-half minute ditty features the band performing an elaborate choreographed dance over one continuous take, with bassist Tim Norwind lip-synching Kulash's vocals.

The video proved so popular that fans across the globe began to submit unsolicited copies of their versions of the dance video to the band. The outpouring of video tributes prompted OK Go to conduct a contest with YouTube to select their favorite fan film and invite the lucky winner to perform the dance with them onstage at an upcoming concert.

So how does one top the most downloaded video of all time? With the if-it-ain't-broke-don't-fix-it approach, of course. The band went the DIY route again with another dance video -- this time with a set of eight treadmills, for the song "Here It Goes Again." That video's popularity -- a million downloads in its first month -- earned the band a performance slot at MTV Video Music Awards Aug. 31. (Oh, last week it also played Letterman and supplied the theme song for ABC's "Saturday Night Football" debut.)

The band was en route via limo to the video awards when Mr. Kulash, 29, took time out from a legitimately hectic schedule to talk to Ad Age about his group's viral success.

Ad Age Digital: Who came up with the idea for the "Million Ways" video?

Mr. Kulash: It can really be attributed to no one because we came up with the idea of a choreographed dance that we wanted to do onstage. We asked my sister to help us with it -- she's a ballroom dancer from New York -- so she came over and we worked on it for a half week or more. We came up with a routine and we'd been practicing in our backyard so we decided to make it a home video. We were so happy with the results we sent it to a bunch of our friends before it slowly made its way on to the internet.

Ad Age Digital: So is your sister receiving any royalties for creating the choreography?

Mr. Kulash: Yeah, she gets 1% of every download [laughs]. No, we've been thanking my sister in many ways, some of them are financial. But, yeah, there is no way to account for what the "Million Ways" video did. It's been an incredible boost to our career, I think, but it's a bit hard to put into numbers.

Ad Age Digital: You guys filmed the "Here It Goes Again" video a while ago, before it was officially released this summer. Why'd you sit on it for so long? And why treadmills?

Mr. Kulash: The "Million Ways" video kept growing online and we wanted to stand out with the new one. And some of us just wanted the chance to tour for awhile and do the traditional rock and roll thing. .... [Using treadmills] was a really good idea. My sister thought of it, and once we saw that idea, we thought, "Well, if you have an idea that good you just gotta do it."

Ad Age Digital: Was that the only successful take? I can only imagine with treadmills somebody falling down at some point.

Mr. Kulash: Our collective memory of it is a little hazy. We all know that we used "take 14." We think there were about 20 takes, but we can't remember how many there were. If I remember correctly there were 17 total takes and I think we only got through the whole thing three times. ... Luckily no one was hospitalized but there was a lot of scraping and rubber-burning and that kind of stuff. There was a move we tried working into the choreography we later excised. We tried somersaults on the treadmill, that got a little of bruising -- getting eaten by the vicious machine.

Ad Age Digital: How has your guys' career and awareness changed since the release of the videos?

Mr. Kulash: Well, you called at an interesting time for that question. I'm getting stuffed inside a limousine right now so we can drive about 45 feet near the top of the red carpet and walk back out. This is something we couldn't imagine a month ago.

Ad Age Digital: Is being at the VMAs right now something you had ever thought about?

Mr. Kulash: Only in a sort of joking sense. In fact, we told our label when we handed them the video, "We will never perform this live unless you can get us on the VMAs." And they actually did. The question on everyone's minds is, "How did you guys do this with two $5 videos?" But since the success of the first video, our label has kicked into mega overdrive and we couldn't be happier with how that's worked out.

Ad Age Digital: Tell me about the contest you guys are having with YouTube for the "Million Ways" video. Have you picked a winner yet?

Mr. Kulash: We have not picked a winner yet. The deadline is today. We will pick winners soon. The idea of the contest is, after we put the "Million Ways" video online, we started getting unsolicited copies of the video from people all the way from Korea to Thailand to Latvia and all over place. People were doing it in [salt and pepper] shaker costumes and some people were doing it as part of a Christmas pageant. Some people green-screened themselves into my backyard. A significant number of these were unsolicited and we started thinking about how fun it would be to set up a contest with YouTube to let people in on the action, basically.

Ad Age Digital: Any plans to choreograph any more dance videos?

Mr. Kulash: We do have what we think is another good idea. But we are making them on our own terms, so if we don't like it we just won't show it to anyone.
August 14

YouTube ya tiene más audiencia que MySpace

por José A. del Moral -
 
Lo que hace el dinero. A base de invertir dinero en ancho de banda, YouTube ya se ha convertido en la principal red social de EE.UU. y atrae, según Nielsen, el 4% de las visitas de los internautas todos los días. MySpace, la segunda, capta el 3,35%.
 
Lo que viene después es la vil especulación. Que si YouTube vale mil millones de dólares (Murdoch pagó la mitad hace un año por MySpace), que si es la nueva televisión, que si se cae el imperio de Google... Lo cierto es que sigue siendo una máquina de perder dinero.
 
Estos son mis consejos para cualquiera que quiera hacer lo mismo en España o países de habla hispana:
 
- La televisión se seguirá viendo en "la pantalla amiga" durante mucho tiempo. Por tanto, todavía sigue siendo más interesante invertir en LaSexta que en un YouTube hispano.
 
- El coste en ancho de banda de un YouTube es tremendo. Hace tres meses, recuerdo haber leído la cifra de un millón de dólares mensuales, aunque otros hablan de 325.000 euros al mes. Sin embargo, la publicidad que lo puede financiar todavía no ha llegado. Es, por tanto, un proyecto que sería deficitario durante al menos tres años. Y en España no existen todavía fondos de capital-riesgo dispuestos a financiar un proyecto durante tanto tiempo.
 
- Hace mucho tiempo que los internautas más jóvenes ven menos la televisión, porque es poco interactiva y se acaba haciendo aburrida, pese al mando a distancia. Este público necesita un YouTube en español, pero no hay que olvidar que es el tipo de público que menos dinero tiene para gastar y, por tanto, que menos interesa a los publicistas.
 
- YouTube huele mucho a Napster (P2P). Se basa, en gran medida, en la reproducción ilícita de contenidos de otros medios. Cuando entre en juego la Sgae, es un modelo que tendrá mucho que perder (royalties y demás) y poco que ganar (publicidad). En España, un YouTube se podría considerar igual que una radio online y, por tanto, la Sgae le freiría a licencias. No estoy en absoluto de acuerdo con este modelo de defensa de la propiedad intelectual, pero es el que hay. La Sgae se ha cargado muchos negocios potenciales en España y seguirá haciéndolo mientras el Gobierno se lo permita.
 
- Existen muchos competidores, como Google Videos. Además, el 'efecto idioma' pierde su importancia desde el momento en que ya hay algunas de estas webs que ya están hechas en castellano.
 
Conclusión: si tienes un proyecto de este tipo en mente, mejor espera un poco para ver qué ocurre con YouTube en EE.UU. A lo mejor sí vale mil millones de dólares, pero no hay nadie dispuesto a pagarlos, que es lo que suele suceder en estos casos.
 
 

Google, la marca que más creció

 
Lo elabora la consultora Interbrand junto a la publicación BusinessWeek.
 
La edición 2006 ubica al buscador de internet catorce puestos más arriba potenciado por la venta de publicidad. Con un valor que ronda los u$s12.376 M, se convirtió en la firma con mayor crecimiento en el último año Así, con un incremento de 46% en el valor de marca, Google se ubicó en el puesto 24 del ranking que al igual que en el 2005 es liderado por Coca-Cola. La estrategia de crecimiento de Google se basa en ³no hacer ningún mal². (Ver el listado completo)
 
De acuerdo con la ponderación de Interbrand y BusinessWeek, el valor de marca de Google es de u$s12.376 millones.
 
De esta forma, el buscador se transformó en uno de los mayores ganadores de esta edición de la encuesta mundial. En segundo lugar, se encuentra Starbucks, que con un alza de 20% en su valor, quedó en el puesto 91 del ranking.
 
Asimismo, el crecimiento general del comercio vía Internet perpetuó la aceptación de los consumidores en cuanto a la compra online de bienes y servicios y le permitió a eBay registrar un crecimiento de 18% en el valor de marca. Ubicada en el puesto 47 del ranking, fue el tercer mayor ganador de este año.
 
Para ser consideradas en el ranking deben tener un valor mínimo de u$s2.700 millones, obtener casi un tercio de sus ganancias fuera de su país de origen, información de marketing y financiera públicamente accesible, además de un perfil público amplio que vaya más allá de sus consumidores.
 
Este año el ranking registró varios movimientos, principalmente relacionados con el repunte de ciertas marcas como Google y con algunos declives dramáticos.
 
³Los resultados demuestran claramente que si los dueños de las marcas no las gestionan proactiva y positivamente, el mercado lo hará por ellos, dejándolos en una situación vulnerable², explicó Tatyana Araujo, directora regional de Brand Valuation. ³Aquellos que repuntaron o escalaron en el ranking han utilizado estrategias específicas para potenciar y aumentar el valor de sus marcas², añadió la directiva.
 
Mientras el buscador de Internet y la cadena de cafeterías fueron los que más crecieron, la contracara la lidera Gap.
 
El aumento de los mercados minoristas le quitó market share a marcas tradicionales como Gap, que perdió 22% en su valor. En el puesto 52 del ranking, la ponderación de Gap se ubica en u$s6.416 M; Ford, 30 en la lista, continúa perdiendo dinero por cada auto que vende ­y pierde valor de marca año tras año­. ³Con una caída de 16% en el 2006, la herencia de Ford¹s American es un atributo de marca insuficiente para resistir la creciente competitividad de las compañías automotrices japonesas y alemanas², agregó el informe.
 
Luego de la caída año tras año desde el 2000 hasta el 2004, Nokia quedó 6 en el ranking y recuperó su posición de liderazgo en la industria de telefonía móvil con un alza en su valor de brand de 14 por ciento.

El auge del user-generated-content (UGC)

Éramos pocos, y apareció el bricolaje publicitario
 
Balls, de Fallon Londres para Sony Bravia, todo un caso en materia de estimular la creatividad más allá del anunciante y la agencia involucrados.
 
 Existe una nueva raza de creativos publicitarios amateurs, que elaboran piezas sin cobrar y sin que se las pidan ­sólo siguiendo los dictados de su inspiración, a menudo espoleada por publicidades ³verdaderas²- y luego las suben a sitios web de relacionamiento social. Los más apocalípticos señalan que éste es el principio del fin de la creatividad como profesión. Otros se preguntan si hay manera de controlar el caos generado por los consumidores que ya no se conforman con limitarse a comprar un producto u otro, pero que también pueden hartarse de trabajar gratis.
 
En su edición del pasado viernes, el New York Times iniciaba una nota sobre el negocio preguntándose: si la publicidad es una actividad en peligro, como plantean algunos, ¿por qué tanta gente parece querer dedicarse a producirla?
 
El interrogante viene a cuento de un fenómeno muy extendido ya en los Estados Unidos -el llamado ³fenómeno web 2.0², que refleja la popularidad de sitios de relacionamiento social como MySpace.com y de  videos compartidos como YouTube.com-, que ha creado una nueva raza de creativos publicitarios amateurs. Y, señala el NYT, la industria, ansiosa por tomar ideas que impidan su anunciado ocaso, estaría comenzando a mirarlos con cariño.
 
Es cierto que, por aquellas latitudes, pocas campañas se consideran completas sin una fuerte presencia en internet, de preferencia con una cuota de interactividad que impulse a los consumidores a comprometerse con la marca. Y, cada vez más, esto toma la forma de la customización de la campaña de marketing e, incluso, algunos anunciantes permiten que los consumidores hagan los avisos publicitarios por sí mismos. Tal el caso de la campaña europea de Sony para su televisor Bravia, que planea alentar a la gente a crear variaciones de un nuevo spot televisivo que se rodó en Glasgow, y subirlas a un website especial. La idea apunta a estimular un proceso que se estaba dando solo, en relación con el aviso de las pelotitas de colores saltando por las calles de San Francisco que creara el argentino Juan Cabral, de Fallon Londres. El anuncio inspiró imitaciones y bromas, incluyendo una de otra agencia londinense, Clemmow Hornby Inge, protagonizada en este caso por limones, naranjas, manzanas y melones rodando por las calles de Swansea, una ciudad de Gales.
 
Hágalo usted mismo
 
Como refiere el diario neoyorquino, pocos avisos realizados por amateurs han llegado más allá de internet, a excepción de algunos hechos para Current TV, un canal de cable estadounidense dedicado a lo que allá denominan UGC (user-generated content), contenidos generados por los usuarios.
 
Sin embargo, para algunos analistas, las cosas podrían estar cambiando. ³Sin llegar al caos completo, ¿hay una forma de tener un caos controlado?², se pregunta Rishad Tobaccowala, ceo de Denuo, una unidad de Publicis especializada en nuevas tecnologías. De hecho, varias de las grandes compañías de publicidad se han movido hacia el caos del networking social y el UGC. Entre ellas, el grupo WPP, Interpublic y Publicis.
 
También se cita el ejemplo de la cadena de reastaurantes Moe¹s Southwest Grill, que organizó un concurso de videos ­en uno de los sitios que permiten subirlos para compartir- con la consigna de que deben ilustrar el tema ³un burrito en todas las manos².
 
Ahora bien, ¿a dónde se dirige todo esto? Según algunos ejecutivos publicitarios, se trata de una de las típicas modas, como la reality tv, que se desvanecen apenas se agota la novedad. Del otro lado, la revista Fast Company advierte que la tendencia crecería de tal modo que los creativos publicitarios se extinguirían en la próxima década...
 
Más allá de las ­muy grandes- diferencias que caracterizan al mercado del país del norte, y su inveterada vocación por las predicciones fundamentalistas (recordar la burbuja de las punto.com...), este planteo de bricolaje publicitario parece atentar contra algunas normas básicas de la comunicación en general, y de las comunicaciones de marketing en particular.
¿A dónde van a parar las toneladas de palabras vertidas en torno del branding, de la identidad marcaria, de la necesidad de discursos consistentes, si el ³nuevo gran hallazgo² es que los consumidores sean quienes hagan los avisos? ¿A dónde los millones de investigaciones, focus groups, estudios de targets? ¿A dónde los profesionales de la creatividad?
Además, ¿creerán acaso que por puro cholulismo las personas se avendrán a trabajar gratis ­o casi- para las corporaciones que además les venden los bienes y servicios? Y un último interrogante: ¿No sería mejor que se escuchara realmente al consumidor en sus necesidades, intereses, y ­sobre
todo- hartazgos?

(Por Verónica Rímuli, jefa de redacción de Adlatina Magazine)-
http://www.adlatina.com/notas/noticia.php?id_noticia=18564
 



Jimmy Wales, fundador de la Wikipedia, reflexiona en una entrevista acerca del futuro de la enciclopedia colaborativa.

Redacción de Baquía
  
Jimmy Wales, fundador de la Wikipedia, reflexiona en una entrevista acerca del futuro de la enciclopedia colaborativa. Con 1,3 millones de artículos en inglés, la primera pregunta se refiere a los límites de Wikipedia: ¿hasta cuándo seguirá creciendo? Wales cree que sí puede existir un tope, pues anima a profundizar en la calidad de los contenidos antes que en la cantidad. ³Siempre hemos tenido una relación de amor-odio con los números², afirma. En cualquier caso, cree que el límite de la versión inglesa puede situarse en los tres millones de entradas.
 
Sobre la naturaleza del contenido, Wales cree que la decisión de lo que es relevante o no está en manos de la comunidad, que debe determinar hasta qué nivel de detalle quiere llegar. También afirmó que las críticas que han lanzado sobre la inexactitud de la información están mal enfocadas ³mucha gente no entiende lo que es la Wikipedia. Es como el rock¹n roll; es un giro cultural². Igualmente, quitó importancia al vandalismo, ya que sucede a menudo pero rápidamente es subsanado por la comunidad.
 
Las versiones en francés, inglés y japonés cuentan ya con varios cientos de miles de entradas, pero otras versiones con menos cantidad de contenidos todavía tienen que centrarse en aumentar el número de artículos para ser consideradas verdaderas enciclopedias, dijo también Wales.
 
Un asunto especialmente delicado es el de las biografías de personajes famosos. No es raro que sean los propios aludidos los que entren en Wikipedia y editen su propia biografía, añadiendo datos o corrigiendo otros inexactos. Es el caso del cantante Lou Reed, que rectificó personalmente un dato inexacto sobre su nombre.
 
El propio Wales sufrió un serio disgusto cuando leyó en el artículo dedicado a su persona que ³le encanta jugar al ajedrez con sus amigos². Aunque la frase no resulta ofensiva, sí es falsa: un ejemplo más de la importancia de verificar hechos concretos.
 

Se viene la electrointernet

 
Muy pronto se podrá tener servicio web de alta velocidad que viaje por los cables eléctricos de la casa. Las ventajas del sistema y la experiencia en otros países
 
A medida que crece exponencialmente el acceso a Internet por la banda ancha, crecen los interesados en participar del negocio. Y si no se llega a un acuerdo con una telefónica, se tiene un sistema de cable o se ponen satélites en órbita, hay que pensar en alguna otra solución. Una tecnología que todavía está en pañales, pero a punto de pegar el estirón puede convertirse en una buena oportunidad para aquellas empresas que quieran brindar el servicio. Se trata, además, de un sistema de banda ancha que podría llegar a más gente que todos los demás sistemas juntos: Internet por el cableado eléctrico, Power Line Communications (PLC) o también denominada Broadband over Power Lines (BPL).
 
El viejo cable de luz. Hasta no hace mucho, el tema parecía una utopía. Es que las primeras pruebas efectuadas en varios países no pasaron de las buenas intenciones (ver recuadro). El tema no fue que PLC no fuera posible, sino que se trató de asuntos relacionados con la falta de regulación, acuerdos políticos, económicos y otras trabas. En la Argentina la comercialización de este servicio pasó por esos problemas. La encargada de llevar a cabo la introducción de esta tecnología debería ser la Compañía de Transporte de Energía Eléctrica en Alta Tensión (TRANSENER), que tiene la habilitación para prestar al público todo servicio de telecomunicaciones.
Pero hay varias trabas regulatorias y de licencias que faltan por resolver.
 
Por ahora, la PLC la brindan algunas compañías que proveen soluciones para las empresas distribuidoras de electricidad o para proveedores de acceso a Internet (ISPs). Pero al mismo tiempo, ya empiezan a efectuarse las primeras pruebas concretas para los hogares. En la provincia de Córdoba se está instalando un tipo de red combinada, que utiliza el tendido de la red de alta tensión junto con fibra óptica, para brindar acceso a Internet. Se trata de la Red Digital Regional Sur de Córdoba, que llegará a más de 65.000 habitantes de poblados al sur de la provincia. Estará disponible, según un comunicado de Fecescor (Federación de Cooperativas Eléctrica y de Obras y Servicios Públicos Ltda. de la Provincia de Córdoba), para octubre de este año.
 
Banda ancha eléctrica. En cuanto al servicio en sí, la explicación de cómo funciona es, de acuerdo a Aruna Palaniappa, Business Development Manager, Latin America and Caribbean Region, Networks and Enterprise, de Motorola, la
siguiente: "la idea de la banda ancha a través de la red eléctrica es aprovechar la instalación que ya tienen las empresas y los hogares. Es decir, no todas las casas tienen un cableado para banda ancha convencional, pero si tienen el cableado de electricidad. Entonces los proveedores de electricidad pueden incorporar la transmisión de datos en sus redes de servicio y llegar a los hogares a través del tomacorriente".
 
Existen varias similitudes y diferencias con los servicios tradicionales de banda ancha, como ADSL o cablemódem. Según Palaniappa "la diferencia más importante es que permite a las empresas de electricidad, ofrecer un servicio nuevo que eventualmente les dejará incluso incorporar todas las aplicaciones relacionadas con Internet que hoy se ofrecen en el mercado. De cara al usuario, la diferencia estará en que al haber una mayor cantidad de proveedores, es probable que los precios tiendan a bajar. A nivel tecnológico, una ventaja interesante es que se puede aumentar la oferta sin por ello ocupar bandas de radiofrecuencia, lo cual es importante dada la cantidad de equipos de comunicación que ocupan el espectro". Motorola estima que los equipos de su solución Powerline LV/Powerline MV, estarán disponibles para la Argentina durante el primer semestre del año que viene.
OPORTUNIDAD. El negocio parece interesante para quienes deseen proveer acceso a Internet, y también despertó la inquietud de algunos gigantes del rubro. A fines del año pasado, la mismísima Google, siguiendo su política de expansión para todos los temas relacionados con la tecnología, empezó a buscar una alternativa a los populares accesos a Internet mediante Cable o ADSL. Google se contactó con la empresa Current Communications Group, que ofrece actualmente acceso a Internet a través de líneas eléctricas (BPL DSL) en el área de Cincinnati, a través de acuerdos con la compañía eléctrica Cinergy.
 
De prosperar, este servicio podría permitir el acceso a la Red a muchas personas que no tienen la posibilidad de llegar mediante Cable o ADSL, especialmente en medios rurales o suburbanos.
 
Según Sebastián del Valle, Marketing Manager de la empresa SACHE S.A., la tecnología "está en etapas piloto en la Argentina desde hace casi 2 años y la velocidad que puede alcanzar el sistema PLC es de 15 MBps". La empresa brinda el servicio para empresas de electricidad y proveedores de acceso a Internet (IPS), y su idea es "proveer una solución integral que transforme a la red eléctrica en una red de telecomunicaciones de banda ancha".
 
Esta tecnología es, además, un atractivo negocio para las Empresas Distribuidoras de Electricidad (EDE), porque pueden brindar un servicio adicional sin invertir en un desarrollo de infraestructuras. La conexión se puede hacer en cualquier calle, llegar a casi toda la población (98% de los hogares argentinos tienen acceso a la red eléctrica) tanto en casas, oficinas o industrias.
 
De esta manera, las EDEs pueden convertirse en competidores para las Telcos.
Pero la posibilidad de enviar los datos a través de la red eléctrica no sirve solamente para acceder a la Web. Se trata de toda una plataforma para servicios de valor agregado como video on-demand (películas o programas a pedido), seguridad o automatización del hogar.
 
  Miguel Distéfano   


August 07

Mechanics of “The Tail” or Long Tail Economics

This week’s Digital Trends explores the phenomenon known as the Long Tail, a phrase and now book by Wired editor-in-chief Chris Anderson, first published as an article for the magazine he heads in October 2004. Part 1 of Digital Trends explores the origins of the term and its mathematical origins in what the numbers guys’ call power law functions. It also mentions one of the more common rules of thumb, the 80/20 rule, which also behaves according to a power law function. Part 1 finishes by highlighting the main idea of the Long Tail, that it represents a new way of thinking about a number of markets, one rooted in opportunity by servicing the full range of options not just the few. Here in Part 2 we dig further into the mechanics of the Long Tail by elaborating on its components and trying to explain when tail opportunities exist.

Long_tail
Fig 1.1 – Graphical representation of the long tail, a power law function.

The Head: The items in this region constitute a) at worst, what Mr. Anderson describes as the lowest common denominator that we have had to accept (often due to real world constraints such as proximity and/or shelf space), and b) less unflatteringly, which is what we see in the search world, the limitation of our mind; it’s the keywords that we can think of given time constraints and a lack of tools. In closed systems such as a set advertiser base, the head would constitute 80% if not more of the volume, but if more open, liquid systems (stocks, keywords, etc.) the head constitutes often less than half.

The Tail: this section contains the full representation of supply; it would be all the movie titles made throughout the world, all the books, all the music, and with respect to paid search, all active keywords. As Mr. Anderson explains, these contain the non-hits that stores couldn’t carry but that given access, users prove they still desire. In some cases the tail can follow the Pareto principle making up a fifth, but in many cases it exceeds the sum of those items in the head.

Wired’s Chris Anderson provides three rules in his seminal Wired Magazine article extrapolated from the success of tail companies. Below is our more Internet advertising centric checklist for helping to identify the key components of a Tail economy.

  • Large audience – while the tail speaks to the viability of niches, you still need volume. Without a large cumulative audience, the type of activity in the tail will not exist. DVD rental, music downloads, all qualify; whereas a niche like knitting would make up a group within a larger segment; it is not large enough to have its own Tail economics, at least not in scale. Netflix can leverage the tail because it can aggregate demand more efficiently than a retail location can. Its “stores” are its warehouses which no human sees, and instead of needing five, ten, twenty stores for a given region, it’s direct to consumer approach means it needs just one store for a major city, which means that it can fulfill component two, more choices.
  • Lots of choices – the tail notion works because an actual tail exists. In an environment of only 100 choices, there is no tail. The more that number grows, the more likely the tail becomes. There isn’t a magic number, i.e. 1,000 or even 100,000. In the case of paid search, the inventory is words in any given language. This means, and it is the case, that search engines like Google actually stock millions of choices; it's why search makes for such a promising tail economy. It has a natural tail, an incredibly long list of choices, many of which receive little activity in a month. The more naturally occurring choices, the longer the tail, and the greater the opportunity, which means that breaking the 80/20 rule might be harder but more rewarding when it comes to search.   
  • Search driven – requiring that user action be search driven suggests a slight departure from most discussions on the tail, and it could be argued that being search driven is optional, in describing a market/system/opportunity more examples than not seem to fit this. Search driven is the reason that Netflix can monetize the tail but broadcast television cannot. One matches user intent to the universe of options whereas the other tries to map a narrow band of options to user intent. Being search driven means allowing user intent to provide the starting point and a company trying to meet it rather than actively get customers for its selection. Companies can still do well with a narrow approach, but they won’t mine the tail, and their business could always come under pressure if it looks more like a tail economy, i.e. lots of buyers, lots of choices, and the next point, room for aggregation.
  • Aggregation (Information asymmetry and facilitation) – one thing that makes tail economics, i.e. making more off the non-hits than the sum of the hits is a general lack of consumer awareness. In his article on the Long Tail, Mr. Anderson describes the case with Amazon and two books, one mainstream the other not. Its recommendation engine picked up that the more obscure book overlapped with the more popular one; users agreed and almost overnight, a non-seller became a source of revenue. The key takeaway is the existence of related intent, that items in the tail (in the exhaustive list of non-sellers / non-hits) map to those in the head group, in the big sellers. Amazon could make money without helping facilitate the mapping, but it makes much more because it does help map demand with supply. Doing that requires the final item, technology.
  • Role of technology as facilitator – technology plays a crucial role in making Long Tail Economics possible. This takes place on two levels – the virtual store and the matching engine. Virtual stores can house more options than their physical “big box” counterparts. For example, Netflix can carry more titles than a local Blockbuster, and this is because a Netflix store has more customers than a local store; by having a virtual store, their coverage can be whole cities, and because their one to two business day approach means they need only a handful of “stores” to cover the whole US. Follow that logic and we see how each store can house thousands more titles. Secondly, companies that can service their customers without maintaining a retail store can start to play an active role in matching available supply with the demand. Amazon and Apple do this with their recommendation. Google, who has millions of titles, doesn’t have such an engine, which opens the door to specialists to figure out the relations, i.e. “mine the tail.” None of that would be possible, though, without technology.

In the end, talk of the long tail is about being able to make money from a wider range of products than was the case prior to doing business online. Long Tail Economics means leveraging technology to turn the classic 80/20 model on its head, about viewing opportunity as an iceberg. Embracing The Long Tail involves challenging us to rethink our notion of the fringe. The power is now in the 20 not the 80. With The Long Tail, 20 really equals 40, 50, or even 60. Long Tail Economics applies for many things, but it is not the magical solution to every business, only a way to view the world as having more choices and that having more choices can mean more money not less.

By Jay  Weintraub